ADA Accessibility
Texas Eclipse Festival welcomes attendees with disabilities.
Accommodations
We are dedicated to providing an accessible festival experience to all fans. The Texas Eclipse will feature an array of accessible features, including parking, restrooms, viewing platforms, and more.
Continue reading to learn more about the efforts we are taking to ensure everyone has a great festival experience.
Festival Grounds
The festival site consists of a mixture of surfaces, such as dirt/sand paths, grass, and blacktop/concrete and some hills. As with any outdoor setting, rain can impact the conditions. Distances between areas in the festival sites and between stages can be very large. Since the event includes camping, stages can be up to a mile away from the campgrounds.
The festival ADA team can assist patrons with disabilities with mobility around the festival grounds. Please visit the Request Accommodation section below.
Campgrounds
To camp in the Accessible area, you must fill out the Request Accommodation form at the bottom of this page. All disabled patrons will enter event parking and request ADA camping parking by showing state-issued ADA documentation, such as a hangtag or license plate sticker. ADA spaces are located near the ADA restrooms, showers, and ADA customer service.
Once you’re parked, camping features a dedicated 24-7 ADA customer service area to assist with transportation or other needs. ADA Customer Service is also designated for recharging wheelchairs, scooters, and other medical devices. Guests use this power at their own risk, and the Texas Eclipse is not responsible for any personal equipment. General customer service can also assist ADA patrons.
Entering the Festival
For cars: All disabled patrons will enter event parking and request ADA parking by showing state-issued ADA documentation, such as a hangtag or license plate sticker/registration. Companion cars must arrive together. No spaces are saved for a later arrival.
Viewing Platforms
The Texas Eclipse will incorporate elevated accessible viewing platforms at each stage, generally next to VIP sections. These accessible viewing platforms are intended for guests who use wheelchairs, have significant mobility disabilities, or have difficulty standing for long periods of time. Staff and/or security will manage the viewing platform accordingly.
Customer Service
Customer service is one place where guests with disabilities can get information and request services inside the festival grounds.
At camping festivals, customer service is also available in the campgrounds.
Restrooms
The Texas Eclipse will include accessible port-a-potties in both festival and camping areas adjacent to the general restroom facilities, and always near the accessible viewing platforms.
Showers
Festival campgrounds will include accessible showers. The ADA Customer Service booth in camping can assist with more information and location.
Powered Mobility Devices
Motorized wheelchairs and three- or four-wheeled scooters are permitted at The Texas Eclipse. For safety reasons, guests may NOT use personal golf carts, all-terrain vehicles, two-wheeled scooters, or motorbikes, either in the venue itself or in the parking and camping areas.
Special Dietary Needs
If a patron has special medical dietary restrictions, a personal amount of food will be allowed into the festival, if accompanied by a doctor’s note. Please use the Request Accommodation form below with any questions or concerns.
Interpreting Services
Please make your requests as early as possible, preferably 60 days prior to the festival. Please use the Request Accommodation form below with any questions or requests.
Prescription Medicines
Prescriptions must have a prescription label and matching photo ID. For the safety of our staff and patrons, please dispose of all medical waste/syringes in the proper receptacles in our medical tents. Guests needing a refrigerated or cool location to store their medicines can request such arrangements via the Request Accommodation form below.
Website
For specific questions or concerns about the accessibility of any event or particular web page, please contact us using the Request Accommodation form below or by emailing ada@seetexaseclipse.com. If you do encounter an accessibility issue with our web pages, please be sure to specify the web page in your message, and we will make all reasonable efforts to make that page accessible.
The Texas Eclipse is committed to facilitating the accessibility and usability of all of its websites, including our festival websites, for all people with disabilities. The Texas Eclipse is in the process of implementing the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. The Texas Eclipse festival website will be tested periodically with assistive technology such as screen readers and by engaging users with disabilities who use these technologies.
Please contact us using the Request Accommodation form below or by emailing ada@seetexaseclipse.com with any additional needs or further questions.
Additional Auxiliary Aids and Services
For any other questions or requests regarding auxiliary aids and/or services not covered in the paragraphs above, please use the Request Accommodation form below with any questions or requests.
Service Animals
The Texas Eclipse welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal. What we DO NOT support, and will not tolerate, are pets being misrepresented by their owners as service animals. Please leave your pet at home.
Service Animal Definition
A ‘service animal’ is defined as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.” Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed at the Texas Eclipse. Please note that all service dogs, including those from out of state, are subject to local dog ordinances, which include a valid rabies certificate.
Service Animal Policies
For patrons with disabilities who wish to bring their legitimate service animal to the Texas Eclipse, we ask that you review and follow the policies outlined below:
- Service animals must be accompanied by the handler with the disability at all times.
- Service animals must be under the control and supervision of their handler at all times.
- Service animals are not permitted to be left unattended under any circumstances.
- Handlers are required to be prepared for and clean up after their animals at all times.
- We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venue if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
- All service animals must be credentialed by the festival staff (see Service Animal Procedures).
Service Animal Procedures
All patrons with disabilities attending The Texas Eclipse with a service animal will need to have that animal credentialed by festival staff before entering the main gate. This process will be performed quickly and respectfully by Accessibility Staff.
Upon arrival at Texas Eclipse, come to the Access Tent in front of Camp Access. Staff will speak with you, record your contact information, and provide a collar tag for your service animal. Security/Staff will be on the lookout for all animals to have a properly credentialed festivals collar tag.
Remember, service animals are allowed, all other dogs are not!